Thank you for choosing to stay at Hotel Palacio Cantón - Valladolid. We kindly ask you to strictly observe our regulations, which are designed for your comfort and safety.
All guests staying at the hotel are subject to these regulations throughout their stay. These terms are considered a binding contract that must be adhered to. Failure to comply may result in management reserving the right to refuse or terminate your stay.
CHECK-IN & CHECK-OUT TIMES
Check-in: 3:00 PM (15:00 hrs) to 9:00 PM (21:00 hrs). For arrivals after 9:00 PM, it's important to contact the hotel directly to confirm and hold your room.
Check-out: 12:00 PM (12:00 hrs). After this time, the hotel reserves the right to apply an extra charge according to the current rate.
REGISTRATION
All guests must register before checking into the hotel. Accommodation is non-transferable.
Upon check-in, you must present valid photo identification and a valid credit card (used for payment or as a guarantee for the reservation).
All special requests are subject to availability upon check-in, are not guaranteed, and may incur additional charges.
CONDITIONS FOR STAYS WITH CHILDREN
Children of all ages are welcome.
Children aged 7 years and older will be considered adults for billing purposes at this property.
Minors (under 18 years old) must be accompanied by an adult, whether it's a parent, legal guardian, or a designated responsible adult.
RIGHT OF ADMISSION
The hotel reserves the right to deny admission to occasional visitors, and under no circumstances will visitors be permitted access to guest rooms.
In case of non-compliance, management reserves the right to order the immediate departure of the visitor.
QUIET HOURS
To ensure a pleasant stay for all guests, a moderate volume level must be maintained from 10:00 PM (22:00 hrs) onwards.
OTHER POLICIES
Any damage caused by guests to the hotel's property (objects, movable goods, or real estate) will be their exclusive responsibility, and they will be liable for the cost of repairs.
It is strictly forbidden to hang clothes, towels, or any other items over railings and in public areas.
Our on-site parking spaces are limited and are available on a first-come, first-served basis only; reservations are not accepted. If spaces are unavailable, we recommend parking on the street directly in front of the hotel or using an external, non-affiliated paid parking lot.
When a guest uses the hotel's parking facilities, the establishment is not responsible for partial or total damage to the vehicle or for any items left inside it.
Pets are not accepted.
Management disclaims all responsibility for the loss of jewelry, cash, documents, or other valuables of any kind kept in the rooms, as a safety deposit box is available for your safekeeping.
No refunds or credits will be issued due to adverse weather, tropical storms, or hurricanes, including any inconvenience or complications caused by a direct impact, any accident, or significant threat of a hurricane. Hurricanes are unpredictable by nature. We highly recommend purchasing travel insurance to protect yourself against such unforeseen events.
No refunds or credits will be issued for early departures, flight modifications, or cancellations due to any circumstances.
If our services are not to your complete satisfaction, please ask for the manager on duty, who will be happy to assist you.
"WE HOPE YOUR STAY IS UNFORGETTABLE"
About us
Colonial hotel with 300 years of history, the entire interior is decorated with pieces of cultural and religious art that will make you enjoy every moment you are in the place, each of our rooms has air conditioning, hot shower, TV with pay channels , Wi-Fi throughout the hotel, complete amenities, coffee maker, artisanal coffee, hot shower and private bathroom so that each of our guests can enjoy their own space. Our guests will be able to use bicycle rentals and tour services to emblematic places in Valladolid as well as the pool in our gardens to enjoy while drinking a glass of wine on the terrace. Book with us, you will love it!