Hotel Palacio Canton

General Policies


1. Charges Not Included in the Rate

  • Environmental Tax: 17.00 mxn per night per room. This tax will be charged in local currency.
  • Extra cost per pet: 250 mxn per pet. This extra will be charged in local currency. 

2. Cancellations

Cancellations without penalty must be completed before the start of the check-in day. For example:

  • If check-in is on January 1 and the policy allows cancellations up to 2 days prior, the cancellation must be submitted before 11:59 p.m. on December 29.
  • Exceptions may be granted with prior hotel approval.

3. Early Departure or No-Show

Early departures or no-shows will result in a 100% charge of the total booking. Exceptions may be granted with prior hotel approval.

4. Reservation Modifications

Non-refundable bookings do not allow changes to dates or guest names. Extending a reservation will maintain the original policies and restrictions. Exceptions may be granted with prior hotel approval.

5. Refunds

Refunds are not issued for late check-ins or early check-outs. For flexible bookings eligible for partial or full refunds due to cancellations, refunds will be processed within 10 business days after the request and confirmation.

6. Important Information

  • Stay extensions require a new booking.
  • All guests must be correctly registered during the reservation process. Failure to do so may result in additional charges at check-in.
  • Accommodation for additional guests is not guaranteed.
  • Guests under 18 years old must be accompanied by a parent or legal guardian at check-in.
  • The price does not include additional charges for hotel services (e.g., minibar, phone calls) or applicable taxes and surcharges. These will be determined at check-out.

7. Non-Refundable Costs

By making a reservation, you accept that transaction fees and service charges are non-refundable. These fees will not be reimbursed in the event of cancellation, as they cover services processed during the booking confirmation.


Force Majeure Policy



1. Natural Disasters

A credit voucher will be issued for unused nights, valid for 1 calendar year. This voucher is non-transferable, non-refundable, and subject to availability and restrictions.

2. Natural Disaster Alerts

No penalties will apply for date changes within 72 hours of the alert being issued.

3. No-Shows

No penalties will apply for no-shows occurring from the issuance of the alert up to 5 days after the hotel resumes normal operations.

4. Early Departures

Guests departing early will not incur penalties and will receive a credit voucher for unused nights, valid for 1 year.

5. Rescheduling

The original rate will be honored for travel completed within 1 year of the original booking date. Rescheduling must be completed within 30 days of the natural disaster and will be subject to seasonal restrictions.

6. Policy Changes

This policy is subject to change without prior notice.

OV

Ozz Villa

A great surprise for the price. First of all keep in mind the hotel is an economic option near the center of town. These older buildings typically have limited parking. That being said, one can tell the owners have made an effort to modernize their facility. And they have done a great job. The place is quiet, private and feels safe except for the locks on the rooms which are only door knob locks. There is no locking mechanism that locks only from the inside. This made me feel uncomfortable. Dining options are abundant but ask the front desk. We went off on our own one night and were disappointed. The next day we asked the front desk for advice and were extremely impressed. Parking is limited to 4 or 5 cars depending on how the cars are parked. We would stay again.

TP

Teresa Pagliuso

Everything is clean (some mold on the walls) and unique style, central location, and walking distance to a lot of things. There is a pool, but we didn't swim in it. We arrived really early, and they had us wait until 3 check-in. There is hot water for showers, the air conditioning was great and we got to watch a little TV at night...found an English channel. The staff is friendly but hard to communicate with since they know little English. We were a short walk to the ADO, scooter rental place, and main square. I would recommend a scooter rental for quick access around town. See my other reviews for places I visited in town and also out of town as well.

BJ

Beth Jensen

Great location as it is just 2 blocks north of the main square. The staff was very helpful with everything, including getting breakfast for us when we think we may have been late for it. The pool and garden area was a lovely oasis in a bustling city. Fun and interesting decorations wherever you look.

AP

Alexander Parson

This was a very nice colonial style hotel full with great art decor. They have one big refrigerator in the common kitchen that can be used by visitors. The hotel location is very convenient just 5 mins walk from the central plaza.

About us

Hotel Palacio Canton

Colonial hotel with 300 years of history, the entire interior is decorated with pieces of cultural and religious art that will make you enjoy every moment you are in the place, each of our rooms has air conditioning, hot shower, TV with pay channels , Wi-Fi throughout the hotel, complete amenities, coffee maker, artisanal coffee, hot shower and private bathroom so that each of our guests can enjoy their own space. Our guests will be able to use bicycle rentals and tour services to emblematic places in Valladolid as well as the pool in our gardens to enjoy while drinking a glass of wine on the terrace. Book with us, you will love it!